Wedding invitations, stationary,accessories,bomboniere,party invitations,favours,bridal party gifts,candles.

At Something Fabulous we want you to contact us if you have any questions regarding your event or order. We are happy to help you find exactly what you are looking for, so even if it is not on line we may know where to source it.

Something Fabulous
Gindurra Park Wedding and Event Centre
Unit 6, 54 Gindurra Road
SOMERSBY NSW 2250

When can I reach someone by phone?
Because we have a retail showroom as well as an on line store we operate within office hours.

                                             Wednesday         9am â€“ 4.30pm
                                             Thursday             9am â€“ 4.30pm
                                            Friday                   9am â€“ 4.30pm
                                             Saturday             10am â€“ 2pm

If you need to call outside of office hours please leave us a message with your contact number and we will return your call the next working day.

Start by checking out our range of products. We have separated them into function categories to make finding the perfect invitation easy!

When you see something you like, click the â€œadd to cartâ€ button or if you would like to find our more about the product click the â€œmore infoâ€ button to see a larger image and a detailed description.

To purchase make your selections as appropriate and click the â€œadd to cartâ€ button. This will keep the selected items together until you are ready to check out. You can review the items in your basket at any time by clicking the â€œmy shopping cartâ€ button in the top right hand corner of the screen. This will take you back to your selections, here you can add or remove items from your basket at any time.

Phone Orders or Email Orders.
Of course you can always place a phone or email order with us. Please call 0243 40 1522 or email sales@somethingfabulous.com.au to place your order.

Is GST included in the price?
Australian Goods & Services Tax is automatically calculated for you and added to the product price. The actual amount of GST paid is listed in the Check Out area of our web site.

Do you ship overseas?
We ship orders regularly within Australia, New Zealand and some other parts of the world. All our shipping prices will show up automatically, based on location, in the delivery costs part of the shopping cart process at Step 3.

How long does it take to receive my order?
We hold stock of some of our products but some items will need to be ordered for you especially. If you have ordered stock items that do not require printing these will be despatched within 3 working days of us receiving your order and payment.

If a product is not in stock in our warehouse we then order them for you, all our suppliers are Australian based so delivery to you will not usually take longer than 10 working days. If for any reason there is a supply delay on your order we will contact you via email straight away to let you know. At this point you can choose to wait for your products, order something else from our range or receive a full refund.

Any orders that require printing take a little longer and we will work with you as best as we can to meet your requirements. Hand made invitations for weddings etc will take approximately 5-10 working days to be despatched after you have fully approved your printing. For these orders we are working with you closely and are therefore able to keep you fully informed during the process of the timing of your order.

We dispatch orders via Australia Post standard post or express post or Fastway Couriers (Eastern States). The choice is yours.

Australia Post: Most orders will be shipped via Australia Post unless otherwise requested. Delivery times for Australia Post (information as supplied on www.auspost.com.au):

Delivery	Description	Delivery By
Delivery within	Same Town or City	Next Working Day
Between Cities and Large Town	In the Same State	1 - 3 Working Days
Between Other Locations	Within the same State	1 - 3 Working Days
Between Other	Capital Cities	3 - 5 Working Days
To other	Interstate Locations	4 - 6 Working Days

These timetables are guidelines only and based on reasonable expectations and experience. For more detailed information, please confirm with your local Post Office. (**Current as of September 2009)

Fastway Couriers or Couriers Please Couriers: If you have requested express post and we feel that sending via a courier will see your parcel get to you quicker, we will choose this option. They are safe and efficient and deliver to your door. They do require a signature to leave your parcel, or they will leave a card if no one is at home at the time of delivery. You can also give us approval to let them know that it is OK to leave if no one is at home.

Please note that if you live in a country area, we will always send your parcel via Australia Post express post, as the couriers do not service most country areas.

We will let you know if we are sending via courier, unless you have given us a work or company address for your delivery details.

If you require express shipping, we offer you the ability to choose this method in the shipping part of the shopping cart process. By choosing Express Shipping you are choosing the method of postage, which will shorten the delivery times based on the table above. While we will do our best to rush your parcel normal despatch times will still apply based on the item that you order, and their availability. Remember that, next business day delivery may not be possible due to your location.

How can I change my order?
Something Fabulous makes every effort to process your order quickly but we will make every effort to accommodate any changes that you may have. If you need to change your order, please contact us within 12 hours of placing your original order on 0243 40 1522 or email sales@somethingfabulous.com.au

How do I cancel my order?
Something Fabulous makes every effort to process your order quickly and as a result we might be unable to cancel your order. If you decide to cancel your order, please contact us within 12 hours of placing your original order on 0243 40 1522 or email sales@somethingfabulous.com.au .

Where do I submit my invitation wording?
Once you have decided on your invitations simply add them to your shopping cart and continue through the checkout. In Step 1 of the check out process, after you have added all your personal details, there is a section entitled Special Instructions/Invitation Wording. Please add all your wedding/party/printing details into this section. If you do not want to add your details into this section we will contact you within 24 hours of receiving your order to request your wording details.

We are also happy to help you with wording your invitations and we have lots of examples of wording in our arsenal. You can also check out our Something Fabulous Blog for wording tips. Go to www.somethingfabulousblog.com.au.

Will I see a proof of my invitation before printing?
Once we have received your order and wording we will send you a proof of your invitation wording. This will appear in a template designed for your invitation so the layout will best suit the space available. We will make a suggestion for font style and size, but you can change this if you wish.

Once you receive your proof we will ask you to check all spelling and information to make sure everything is correct. If you have changes, just email back to us and we will make them and send another proof.

When you are happy with your proof, send us an email indicating your approval. Once we receive your written approval, printing will begin.

How do I know if my printer is compatible with the stationery I have selected?
All our party invitations come with a supplier brochure which includes instructions for printing. We suggest that you practice printing on a sample sheet of paper to test the text placing and printing of your invitations.
Also most of our party invitations have a supplier generated template that can be used to make sure that your margins are correct. These are available on line for download to your computer or we are happy to email to you.
If you have any questions about printing, please contact us at sales@somethingfabulous.com.au

For DIY wedding invitations, while most of our papers can be printed using an inkjet printer, we strongly recommend a laser printer for good and clear results. For invitations that require printing on card, we suggest you check your printer specifications to make sure that printing is possible. Testing is also recommended. We do not take any respondsibility for printing problems on individual printers.

You may also choose to pay using the Pay Pal link provided in the Check Out area of our web site. Your payment is then processed securely through the Paypal system.

Payment via direct debit into our account is also an option and if you choose to pay via this method, your order confirmation will include all our account details. We ask that you quote your Something Fabulous order number when depositing into our account so that we can correctly allocate your payment.

Something Fabulous can also arrange cheque or money order payments on prior arrangement and you can also pay via credit card over the phone. Please call 0243 1522 to arrange these forms of payment. (Orders are not dispatched until payment is received)

When will I be billed for my order?
Your order will be billed to your credit card account when you complete the â€œcheckoutâ€ and Westpac or Paypal section of our web site.

PRIVACY & SECURITY

Is it safe to use my credit card?
To make sure that your details are secure at all times the processing of your credit card is done by our Westpac Secure Credit Card Gateway. We do not ever see your credit card details and do not have access to this information.

This is also true of the Paypal Secure Payment Gateway, a system that is used worldwide because of the security it offers customers paying via credit card.

Do you sell my information to any 3rd parties?
In accordance with our privacy policy we do not disclose any of your personal information to a third party. We are committed to protecting your privacy while you use our website. Please see the Something Fabulous Privacy Policy and our Terms & Conditions for more information.

What is your privacy policy?
Please see our full Privacy Policy at the bottom of the page.

PRODUCT

What if I have a question about a product?
Please contact Something Fabulous by phone or email (as listed above).
As mentioned we want you to call us and are happy to discuss your function/party requirements with you. Even if we do not have the exact item you are looking for on line we may be able to get it from one of our suppliers or point you in the right direction.
All our products come from Australian Suppliers so information on products and delivery times can be gained quickly. Our promise to you is that we will try our best to help you at all times.

What is your return policy?
We guarantee your complete satisfaction on all the products that we sell, both in our showroom and on line. If you have any product issues you would like to discuss with us please contact us on 0243 1522 or email sales@somethingfabulous.com.au.

If you are not totally happy with your purchase, please contact us to receive a returns form. Return the unused, undamaged merchandise to our mailing address with a completed returns form for a refund.

If you are making a return due to a fault in one of our products we will supply you with a Reply Paid address so that postage does not cost you any extra. If you are returning due to a change of mind, then return postage is at your expense.

As we do not have access to your credit card details due to our Westpac Secure Gateway we will contact you to discuss your preferred method of refund.

Custom Printed stationery
If we have made a printing error on an order, please contact Something Fabulous (see contact details) within 2 business days after receiving delivery, so that we may correct the error. Orders that need to be reprinted will be given priority attention and will not result in additional cost to the customer.

If the mistake is a customer error, we will reprint the order to the customerâ€™s satisfaction and the customer will be responsible for the cost of the reprinted order and additional shipping.

How can I return merchandise?
Please mail the unused, undamaged merchandise back to Something Fabulous at the following address with a completed returns form:

Am I using the correct grammar, punctuation and etiquette for my wedding invitations? Can you help me with this?
Something Fabulous helps many brides each year to announce their wedding perfectly and correctly and we are happy to help you too.

Visit our Something Fabulous Blog at www.somethingfabulousblog.com.au to find wording ideas for all types of weddings from formal to informal.

Feel free to email or call us for advice regarding your wedding invitations. As we quote individually for wedding invitations we will discuss all your requirements with you to make sure we get all your information correct.

Can I have my order gift wrapped and sent to a different mailing address?
No Problem. When you fill out your personal details simply type in the address of your gift recipient in the delivery address section.

Specialised gift wrapping is something we are currently working on, if you require this service please email us at sales@somethingfabulous.com.au for more information.

WEDDING STATIONERY

When should I order my wedding invitations?
Wedding Invitations should be ordered at least three months before the wedding date. However, we recommend that at soon as you have details regarding your ceremony and reception that you order as soon as possible to avoid any undue stress.

When should I mail my invitations?
Typically, wedding invitations should be mailed 4-6 weeks prior to the response date (RSVP) for a formal function and 3 weeks prior for a very informal wedding.

How many invitations should I order?
We recommend that you order 15-30 more invitations that you think you need. It can be expensive to place a smaller order after your initial order has been completed (due to our printing services). You will need extra invitations for any mistakes and last minute additions to your guest list. You may also want to save a few as keepsakes!

When should I order my Thank You cards?
We recommend that you order your Thank You cards at the same time as ordering your wedding invitations. In most cases, we offer cards that coordinate with your wedding invitations. And it can be one more thing you check off your wedding planning list!

How much do you charge for shipping?
No matter where you are in Australia our postage and handling charge is $7.95. Please note that this is for standard shipping via Australia Post and we cannot guarantee that you will receive your package for this standard shipping charge. We do offer an Express Post option for $14.95, if you wish to have your products sent via a more secure method. For more information on this method see below.

Do you ship overseas?
We currently ship within Australia, New Zealand, USA, Canada and Great Britain. Shipment to overseas destinations is automatically calculated in Step 3 of the shipping process.

Do you offer express shipping?
You can choose the express shipping option in the checkout process. Our express shipping is via Australia Post Express Post. We work within the confines of this option. In most cases, it is overnight to major cities on the east coast of Australia, and 1-2 days to Perth. If you live in country areas then delivery is longer depending on your location.

Please see www.auspost.com.au for more information on Express Parcel services or of course give us a call or email and we will be happy to talk to you about it.

How do I know when my order has been shipped?
Unless otherwise informed your order will be shipped within the delivery times stated. If we are printing invitations for you we will let you know when you order is leaving our warehouse during the course of our email communication.

While we think Australia Post does a great job, if you choose the standard delivery option charge, we cannot guarantee receipt of your parcel.

If you would like to choose a more trackable or faster option, we offer you the option of choosing Australia Post Express Post. Remember that this option does not require a signature on receipt, this means it is trackable to the postmans run only.

We can also offer a courier option for your shipping, which is fully trackable and requires a signature on receipt of you parcel. Please email us at sales@somethingfabulous.com.au for a quotation on this option to your address.